Hands-on exercises covering the art of prompting, the GCSE framework,
iterating & expanding prompts, conversational prompting, using templates,
agents, prompt sharing, and best practices.
📝 About This Guide
Level: 100-Level — Standard Audience: Users learning core prompting skills plus practical features like templates and
prompt sharing. License key:Chat
Basic = available to all M365 users •
M365
Copilot Premium = requires M365 Copilot license
🎨
Section 1
The Art of Prompting
Key ConceptWhat Is a Prompt?▼
Prompts are how you ask Copilot to do something for you — like creating,
summarizing, editing, or transforming content. Think about prompting like having a
conversation. Use plain but clear language and provide context, just as you would
with a human assistant.
Key Concept1. Tell Copilot What You Need▼
The first step is simply telling Copilot what you need. Here are six common use cases:
Use Case
Example Prompt
Learn about projects & concepts
“What are the main considerations for a new system launch?”
Edit text
“Check this product launch rationale for inconsistencies.”
Transform documents
“Transform this FAQ doc into a 10-slide onboarding guide.”
Summarize information
“Write a session abstract of this [uploaded presentation].”
Create engaging content
“Create a value proposition for a new product.”
Catch up on missed items
“Provide a summary of the latest product announcements for Copilot.”
💻
Quick Reference
Where to Access Copilot
ReferenceCopilot Chat (Basic)Chat
Basic▼
Available to everyone with a Microsoft 365 subscription — no additional license required.
Access Point
Details
Teams
Copilot icon in the left sidebar — available in desktop and web
m365copilot.com
Select Copilot from the left navigation or app launcher
m365copilot.com
Full Copilot Chat experience — sign in with your work account
Best for: general drafting, research,
web-grounded questions, file analysis via upload, and cross-app tasks.
The premium experience adds in-app AI across Word, Excel, PowerPoint, and Outlook, plus advanced
features.
Feature
What It Does
In-App Copilot
Embedded AI assistance inside Word, Excel, PowerPoint, Outlook
Microsoft Graph Access
Full access to emails, meetings, files, and chats for context-rich responses
Advanced Agents
Researcher, Analyst, and Copilot Cowork for multi-step tasks
🎓
Section 2
Prompt Ingredients – GCSE
FrameworkThe GCSE Framework▼
To get the best response, focus on four key elements when phrasing your prompts:
Here is a mnemonic to help you
remember the four elements.
Element
What It Means
Question to Ask
Goal
What response do you want from Copilot?
“What do I need?”
Context
Why do you need it and who is involved?
“What’s the background?”
Source
Which information sources or samples should Copilot use?
“What data should it reference?”
Expectations
How should Copilot respond to best meet your expectations?
“What format, length, or tone?”
ExampleGCSE Building Blocks – Progressive Example▼
Watch how each GCSE element improves the prompt:
Elements Used
Prompt
G only
Generate 3–5 bullet points
G + C
Generate 3–5 bullet points to prepare me for a meeting with Client X to
discuss their Copilot launch.
G + C + S
Generate 3–5 bullet points to prepare me for a meeting with Client X to
discuss their Copilot launch. Use best practice guidance from the Microsoft
Adoption site.
G + C + S + E
Generate 3–5 bullet points to prepare me for a meeting with Client X to
discuss their Copilot launch. Use best practice guidance from the Microsoft
Adoption site. Please use simple language so I can get up to speed quickly.
ExerciseGCSE in Practice – Job DescriptionChat
Basic▼
Try the following two prompts using Copilot Chat and compare the responses you get:
Prompt 1 – Goal Only
Write a job description for a senior project manager
Prompt 2 – Full GCSE
Generate a comprehensive job description for a senior project manager
focused on technical project management for consumer electronic hardware. This role is
urgent,
and the candidate will join a dynamic team. Reference our company’s standard specs and
industry norms. The description should be concise, max two pages, including
responsibilities,
qualifications.
GCSE Element
Prompt 2 Mapping
Goal
Generate a comprehensive job description for a senior project manager
Context
Focused on technical project management for consumer electronic hardware; urgent
role, dynamic team
Source
Reference our company’s standard specs and industry norms
Expectations
Concise, max two pages, including responsibilities and qualifications
What differences do you notice? How does
specificity change the quality of the output?
🔄
Section 3
Iterating & Expanding Your Prompts
ExampleGood → Better → Best▼
Scenario: You are an HR Manager who needs to prep for an upcoming
candidate interview for a new AI Engineer position within the IT department.
Good
Help me prepare for an upcoming candidate interview for a new AI
Engineer
role in our IT department by creating a list of questions
Better
I’m an HR Manager who needs to prepare for a candidate interview
for
our new AI Engineer role in IT. Please prepare a list of appropriate questions for the
candidate, so that I look prepared during the interview
Best
I’m an HR Manager who needs to prepare for a candidate interview
for
our new AI Engineer role in IT. Please review the candidate’s resume here: /[resume
file]
and the position detail here: /[position doc] and provide me a comprehensive list of
questions
that I can use to determine the candidate’s fit against the position
Level
GCSE Elements Present
Good
Goal only
Better
Goal + Context + Expectations
Best
Goal + Context + Source +
Expectations
💡 Key Insight
Notice that “Best” adds Source — the game-changer
that grounds Copilot in your real data rather than generic knowledge.
Key ConceptExpand the Purpose of the Prompt▼
Make your prompts more impactful by thinking about how Copilot fits into your
entire workflow, not just a single task.
Question to Ask Yourself
What It Means
Why am I using this prompt?
Understand the context for this task
What will I do with the output?
Will I send it to someone? Transform it? Feed it into another step?
Can I extend Copilot’s remit?
Can I ask Copilot to do a bigger task to automate more work?
ExerciseExtending the Prompt’s Purpose – Meeting
Follow-UpM365
Copilot Premium▼
We’re all familiar with creating a list of actions from Teams meetings —
but why are you doing it? If it’s to send to someone else, why not get
Copilot to write the email too?
Try This – Single Task
Recap the /[Meeting Name] meeting creating a table
for action items, owners and due dates.
Try This – Extended Purpose
Write a follow up email to the attendees of the /[Meeting Name]
meeting with a table showing decisions made, another showing actions and owners
and lastly a list of considerations for the next meeting
💡 Key Insight
Don’t just ask Copilot for the intermediate step. Ask it for the
end product you actually need.
ExercisePractice – Provide Specific Instructions▼
Copilot is built to take action, so telling Copilot what “to do” or
what “not to do” can be very effective.
Try This – Simple
Write an overview of how Microsoft 365 Copilot can help improve
productivity in enterprises. Generate 3 bullet points.
Try This – Specific Instructions
Summarize the latest Microsoft AI announcements for a keynote speech
on stage at Ignite, Microsoft’s annual conference. Do not include any announcements
from before January 2025 and ensure to highlight the impact of these innovations.
💬
Section 4
Conversational Prompting
Key ConceptKeep the Conversation Going▼
Following up on your prompts helps you collaborate with Copilot to gain more useful,
tailored responses. You don’t need to get it perfect on the first try —
iterate.
Use Case
How to Keep the Conversation Going
Generating content ideas
Lead with broader requests, then give specific details about the content
Enabling insightful meetings
Request a meeting recap, then ask for more information about what you should know
Storytelling assistance
Ask Copilot to write a story, then guide it with more specific, relevant details
Gaining insights
Ask for a summary of a specific file, then ask relevant questions for deeper
insights
Translating languages
Ask Copilot to translate a sentence, then ask for more context or a regional
dialect
Solving technical problems
Present a technical problem, then narrow it down or ask for step-by-step
guidance
Let’s refine the output with a conversational approach.
Starting Prompt
Write an overview of how Microsoft 365 Copilot can help improve
productivity in enterprises. Generate 3 bullet points.
Now refine it! Try follow-up prompts like:
“Make these more specific to finance teams”
“Add a real-world example for each bullet”
“Rewrite in a more executive-friendly tone”
📄
Section 5
Use Existing Materials as Templates
Key ConceptGive Copilot Examples of Good▼
Providing a sample sentence, paragraph, or existing document to Copilot offers a
guideline and enhances the quality of the output. This ensures the result is formatted
in a familiar and ideal way, minimising the time you need to spend reviewing and editing.
ExercisePractice – Using a Template DocumentM365
Copilot Premium▼
Try This Prompt
Create me a proposal for my upcoming sales call with my customer,
using /[Business Proposal Template.docx] as a template
💡 Key Insight
Referencing an existing document as a template is one of the most powerful
“Source” techniques in the GCSE framework. It gives Copilot a
concrete example of what “good” looks like.
📦
Section 7
Sharing Your Prompts
ReferenceCopilot Prompt Gallery▼
Boost AI confidence and success through prompting with the Copilot Prompt Gallery.
Feature
What It Does
Inspirational Prompt Collections
Explore prompts tailored to a variety of roles, industries, or scenarios
In-App Prompt Ideas & Suggestions
Find and use prompts directly in Microsoft 365 Copilot, Copilot Chat, and
agents
Viral Prompt Sharing & Discovery
Save and share your own prompts and learn from others
💡
Section 8
Prompting Best Practices
Reference7 Prompting Best Practices▼
#
Best Practice
What It Means
1
Prompt length and clarity matters
Be specific but concise. Aim for 25–30 words instead of the average
7–9.
2
Break down complex problems
Don’t cram everything into one prompt. Use a step-by-step approach for
clarity and depth.
3
Use persona-based prompting
Ask Copilot to “act as” a specific role for tailored guidance.
4
Ask Copilot what it needs
Instead of guessing, ask Copilot what information you should provide.
5
Take a holistic approach
Think about entire processes, not just individual tasks.
6
Be curious
Experiment with different prompt structures and approaches.
7
Test and refine
Iterate based on results. Small tweaks can make a big difference.
ExerciseTry: Ask Copilot What It Needs▼
Try This Prompt
Copilot, what specific details or context do you need from me to create
an effective strategy for improving customer satisfaction in our services?
🤖
Going Further
What Are Agents?
M365
Copilot Premium — Agents require an M365 Copilot license to create and use.
Key ConceptCopilot vs. Agents▼
While every employee has a Copilot to transform individual
productivity, every business process can be transformed by agents.
Copilot
Agents
Personal AI assistant for every employee
Purpose-built AI that automates business processes
Responds to your prompts in real time
Follows defined instructions, knowledge, and actions
General-purpose across M365 apps
Tailored to a specific role, task, or workflow
💡 Key Insight
Everything you’ve learned about writing great prompts applies directly
to writing agent instructions. The GCSE framework is the foundation for
configuring agents.
Key ConceptComponents of an Agent▼
Instructions define the agent and tailor its experience to business requirements
and expected outcomes.
Component
What It Does
Purpose
What this agent is and its goals
Guidelines
General directions, tone, rules and restrictions
Skills
Granular tasks with step-by-step workflow, handled by the LLM
To get the best user experience, provide as many details as needed to minimize
the user’s effort in prompting your agent:
Component
Example Instruction
Purpose
You are Corporate Q&A agent that helps to share corporate knowledge.
Guidelines
You answer user’s questions using only the company knowledge base and public
documentation. Say “I do not know” if there are no relevant
results.
Be nice and polite.
Acronym CE means [Company Electronics].
Skills
You should answer the questions in the following format:
Question: inferred user question in bold
Answer: results rephrased to be more relevant for user query
💡 Key Insight
This maps to GCSE: Purpose = Goal, Guidelines = Context + Expectations,
Skills = Source + Expectations.
📎
Reference
Working with Files
Chat
Basic — File upload works in Copilot Chat. M365
Copilot Premium adds direct file referencing from OneDrive/SharePoint via the /
command.
How-ToHow to Attach a File▼
1Click the + (plus) icon in the Copilot Chat prompt
bar
2Browse OneDrive, SharePoint,
or upload from your device
3Select your file — it appears as a chip/badge above the prompt
bar
4Type your question and press Enter
Supported types: Word (.docx) • PDF (.pdf) •
PowerPoint (.pptx) • Excel (.xlsx) • Plain text (.txt) •
Images (.png, .jpeg) • Data files (.csv, .json, .md) File size limit: Up to 50 MB per file upload (Copilot Chat).
M365 Copilot (Premium) users can reference files directly from OneDrive or SharePoint without
uploading.
Cheat SheetFile Prompts Cheat Sheet▼
What You Want
Try This Prompt
Summarize a document
“Summarize this in 5 key points” [attach file]
Find action items
“What are all the action items and who owns them?” [attach file]
Compare two docs
“Compare these two documents and list the key differences” [attach 2
files]
Draft from a file
“Based on this brief, draft a client-facing overview in 3 paragraphs”
[attach file]
Extract data
“List all dates, deadlines, and milestones from this document” [attach
file]
Analyze a spreadsheet
“Summarize this data and tell me the top 3 trends” [attach Excel]
Rewrite in a new tone
“Rewrite this content for a non-technical executive audience” [attach
file]
💡
Reference
Top 10 Power User Tips
TipsBecome a Power User▼
1Be specific — include audience, tone, and
format in your prompt
2Iterate — if the first response isn’t
right, refine it (“Make it shorter,” “Use a table”)
3Always review — verify facts before sending
or acting on Copilot output
4Use follow-up questions — Copilot remembers
context within a session
5Try “What else?” — ask Copilot to
expand, add examples, or suggest alternatives
6Name your audience — “Write this for a
non-technical executive” changes everything
7Ask for options — “Give me 3 different
versions of this email”
8Use it for brainstorming — “Give me 10
ideas for…”
9Check privacy — follow your
organization’s AI usage policy for sensitive content
10Share what works — contribute your best
prompts to your team’s shared library
🚀
Reference
Advanced Prompt Tips
Tip 1Force Plain Text Output▼
When you want clean, copy-ready output, add this to the end of your prompt:
Prompt Suffix
Output the results only as a block of plain text. Do not include any
other text. Always treat the block of plain text as a block of code that uses text as the
code language. Always include a copy button to copy the contents of the box. Do not include
sources.
Tip 2Retrieve Your Resultant Prompt▼
Running out of turns in a conversation? Ask Copilot for the cumulative prompt
so you can continue in a new chat:
Prompt
What is the resultant prompt so far?
Copilot will output a consolidated version of everything you’ve asked for.
Copy it, start a new chat, paste the resultant prompt, and continue where you
left off.
⚙️
Reference
Memory & Custom Instructions
Chat
Basic — Memory and Custom Instructions are available in Copilot Chat for all M365
users.
OverviewWhat Are Custom Instructions?▼
Custom Instructions let you set persistent preferences that shape every Copilot
response — without repeating yourself each time. Access them via
Settings → Personalization in Copilot Chat.
SampleSample Custom Instructions▼
Copy any or all of these sections into your Copilot Custom Instructions
(Settings → Personalization):
Think Deeply
Custom Instructions — General Behavior
Copilot prioritizes accuracy, clarity, and trust.
Always distinguish verified facts from inferred reasoning.
Never present assumptions or context-based reasoning as fact.
Avoid cascade errors by rechecking each step before responding.
Think deeply before answering. When uncertain, ask clarifying questions or provide 2–3
vetted options with pros and cons.
Source Discipline
Custom Instructions — Source Discipline
Search enterprise content first (files, emails, chats, meetings,
transcripts).
Resolve contradictions before responding.
Preserve critical qualifiers in summaries.
Cite specific identifiers for sources and flag unverified claims [Unverified].
Never fabricate citations, quotes, or references.
If confidence is low, outline what is known, unknown, and next steps.
Verify jurisdiction and effective dates for legal content.
For time-sensitive topics, check date stamps and warn about staleness.
Add freshness disclaimers for outdated data.
If no authoritative source exists, state this and offer to search the web.
When confidence is low, search for additional sources and facts internally and externally.
Tone
Custom Instructions — Tone
Professional yet approachable.
Action-oriented and outcome-focused.
Empathetic and appreciative.
Direct and clear, avoiding ambiguity.
Balanced warmth: friendly without being overly informal.
Internal / Collaborative Audience
Custom Instructions — Internal Tone
Collaborative and supportive.
Slightly informal; occasional humor or emojis (😊 😁 👍).
Quick confirmations and pragmatic language.
Examples:
“Thanks for sharing.”
“Would it work to…”
“Appreciate your support.”
Customer / External Audience
Custom Instructions — External Tone
Professional, courteous, and reassuring.
Formal greetings and closings.
Avoid jargon unless contextually relevant.
Provide clear next steps and timelines.
Examples:
“Looking forward to discussing the way forward.”
“We completely understand the need to…”
“Sounds like a great opportunity.”
Maintain professionalism, clarity, and reassurance. Avoid slang or overly casual language.
Formatting & Content Labels
Custom Instructions — Formatting
Do not use characters like “-” when writing text.
Use clear labels such as:
[Verified] for facts from authoritative sources
[Inference] for logical assumptions or context-based reasoning
[Confidence] Provide confidence cues for inferred content (e.g., “Likely,”
“Based on observed patterns”)
[Sources] Sources section with live links or identifiers
[Glossary] Acronyms used with clarification of the acronym
Avoid cascade errors; recheck each step.
Present verified facts first, then present inferences with a disclaimer like:
“The following points are inferred based on available context and may require
validation.”
If no source exists, state: “No authoritative source found” and propose next
steps.
Avoid presenting inferences as facts.
Quick Shortcuts
Custom Instructions — Shortcuts
#e = Translate this text to English
#f = Traduire le résultat en français
#i = Improve this text
#s = Summarize this text
#esp = Traduce el texto a castellano
🎬
Reference
Demo Prompts to Try Today
Try TheseReady-to-Use Prompts▼
📎 Attach a
file using the + icon before sending this prompt.
Summarize
Summarize this document in 5 bullet points highlighting the key
decisions.
📎 Attach a
file using the + icon before sending this prompt.
Action Items
What are the action items from this document and who owns each one?
📎 Attach
two files using the + icon before sending this prompt.
Compare
Compare these two documents and list the top 5 differences.
Draft Email
Draft a professional email to my team summarizing today's progress and
next steps.
✍️
Paste the paragraph you want rewritten directly into this prompt.
Simplify
Rewrite this paragraph for a non-technical audience in plain English.
Meeting Prep
Create a 5-item agenda for a 30-minute project status meeting.
❓
Wrap-Up
Key Takeaways
SummaryWhat to Remember▼
Use GCSE — Goal, Context, Source, Expectations — every time you
write a prompt
Iterate — your first prompt is a starting point, not the final
answer
Keep it conversational — follow up, refine, and build on
responses
Use templates — reference existing documents for consistent,
high-quality output
Share what works — use the Prompt Gallery to save and share
prompts with your team
Experiment — the best way to learn is to try different
approaches