Your hands-on reference for getting started with Microsoft 365 Copilot Chat (Basic).
Every prompt from class is here — copy and paste straight into Copilot Chat to
try them again at your own pace. Remember: prompting is a conversation. The more
clearly you tell Copilot what you want, the better the answer.
👋
Welcome
Your Takeaway from Today’s Session
RecapWhat You Learned Today▼
What Microsoft 365 Copilot Chat is and how it protects your work data.
How to access Copilot Chat in the browser, in Microsoft 365 apps, and on
mobile.
The art of prompting — Goal, Context, Source, Expectations.
Prompting is a conversation. There are no wrong prompts — natural language
works. If the first answer isn’t quite right, refine and ask again.
Iteration is the secret to great results.
🧠
Concept
What is Copilot Chat?
In a SentenceYour Company’s Approved AI Chat Tool▼
Microsoft 365 Copilot Chat is your company’s approved AI chat tool. It uses
the latest AI models and current web information to answer questions, generate
content, and find information — while protecting your data.
With Copilot Chat (Basic) you can:
Upload files (Word, PowerPoint, Excel, PDFs, images) to get answers grounded
in your documents.
Generate one image per day from a text description.
Visualize data with tables and charts.
Refine and iterate on answers in the same conversation.
✅ Look for the green shield
When you’re signed in with your work or school account, a green shield
appears next to “New chat.” That’s how you know Enterprise Data
Protection is active and your conversation stays inside your company’s
protection.
Confirm the green shield appears next to “New chat.”
Inside Microsoft 365 AppsLook for the Copilot Icon▼
Look for the Copilot icon pinned in the left navigation of Teams, Outlook, and the
Microsoft 365 app. If you don’t see it, your admin or you can pin it from
the app’s settings.
On MobileThe M365 Copilot App▼
Install the Microsoft 365 Copilot mobile app and sign in with your work or school
account.
🧮
Reference
A Quick Tour of the Interface
Six Things to KnowWhat Each Area Does▼
Prompt box — the main place you type. You can paste
text, drag files in, or click the paperclip to attach.
Suggested prompts — Copilot offers starter prompts to
get you going. Click See more for the full Prompt Gallery.
Left navigation — quick access to Search, Chat, Agents,
and Create (Conversations, Pages, Apps).
Chat history — every conversation is saved. Click any
past chat to pick up where you left off.
Response toolbar — under each answer you’ll find
Copy, Regenerate, Thumbs up/down, and Read aloud.
Settings (top-right ⋯) —
Personalization, Custom Instructions, and Copilot Memory live here.
✨
Framework
The Art of Prompting
Four IngredientsGoal, Context, Source, Expectations▼
Think of prompts like asking a smart assistant for help. The four ingredients that
make a good prompt:
Goal — what do you want Copilot to do?
Context — why do you need it, and who is involved?
Source — which information should Copilot use?
Expectations — what should the answer look or sound
like?
Vague vs. DetailedA Tale of Two Prompts▼
Less effective
More effective
Summarize news about a competitor.
I work in marketing and focus on competitor research. Give me a
concise summary of recent news about [company]. Focus on
announcements from the last 3 months. Provide the answer in two to
three paragraphs and use a business tone.
💬 Tip
There are no wrong prompts. If the first answer isn’t quite right, refine
your prompt and ask again. Iteration is the secret to getting great results.
📎
Feature
Attaching Files to Prompts
HowPaperclip, Drag-and-Drop, or Context IQ▼
Want Copilot to use a Word document, slide deck, spreadsheet, PDF, or image? Click
the Add content (paperclip) button in the prompt box, or drag the
file in from your desktop.
Supported types: Word (.docx), PowerPoint (.pptx), Excel
(.xlsx), PDF, and common image formats (PNG, JPG).
Image files must be uploaded or dragged in. The “/”
Context IQ picker doesn’t include them.
Very large files may be summarized only partially. Trim the
doc or focus your question if you hit a limit.
🎨
Feature
Generating Images
Daily LimitOne Generation Per Day for Basic▼
Copilot Chat can create images from a text description. With Copilot Chat (Basic),
users without a Copilot license get one image generation per day,
so use it on prompts that matter.
A good image prompt names the subject, the style,
the lighting, the mood, and the
purpose.
📝
Feature
Copilot Memory & Personalization
PersonalizeTeach Copilot About You▼
Memory lets Copilot get to know you so future answers feel more relevant. The more
Copilot knows about your role, your projects, and your writing style, the better
it tailors its responses.
To set it up, try the two starter prompts in Demo 17.
🔎 Review or clear what Copilot remembers
Top-right ⋯ menu → Personalization → Copilot
Memory.
⚡
Demos 1–4
Warm-Up & Research
Demo 1 · Warm-upAsk Copilot a Simple Question▼
When to use: Anytime you need a quick explanation, definition, or
summary.
Prompt
Explain how a large language model works as if you’re
explaining it to a curious 5th grader. Keep it under 150 words and use one short
analogy.
Try this: Run the same question without the word limit and the
analogy to see how much your wording shapes the answer.
Demo 2 · Web researchResearch Industry Trends from the Web▼
When to use: Staying current with what’s happening in your
industry.
Prompt
What have been the biggest trends in retail over the past 6
months? Summarize using recent web articles and industry analyst reports. Give me
5 trends with one short paragraph of context per trend.
Make it yours: Switch “retail” to your industry
— manufacturing, healthcare, financial services — and run it again.
Demo 3 · IterateCompetitor Research with a Follow-Up▼
When to use: When you need to brief yourself before a meeting or
pitch.
Prompt
I work in marketing and focus on competitor research. Give
me a concise summary of recent news about Patagonia. Focus on web articles from
the last 3 months. Provide the answer in two to three paragraphs and use a
professional business tone.
Follow-up (same chat)
Can you go deeper on anything they’ve shared about
sustainability or supply chain practices?
Other companies to try: Microsoft, Tesla, Apple, Boeing, Ford,
Pfizer, Costco.
Demo 4 · Role-playMake Copilot Your Productivity Coach▼
When to use: Starting your day or rebooting your focus mid-week.
Prompt
Pretend you’re my productivity coach for the day.
I’m a District Sales Manager covering 12 retail stores. What are three
things I should prioritize today, and why? Keep each one short and practical.
Make it yours: Swap in your real job title for a personalized
version.
✏️
Demos 5–9
Writing & Communication
Demo 5 · CreativityBrainstorm Campaign Ideas▼
When to use: Whenever you need 10 ideas in 60 seconds.
Prompt
Generate 10 creative campaign ideas for promoting our new
in-store recycling program. The ideas should be suitable for social media and
our customer email newsletter. Include a one-sentence description and a catchy
headline for each. Our customers are eco-conscious shoppers ages 25–45 who
already participate in our loyalty program.
Follow-up (same chat)
Pick the three you think are strongest and explain why.
Then suggest one quick way to test each one.
Demo 6 · WritingDraft a Professional Email▼
When to use: Sending the same kind of internal update you write all
the time.
Prompt
Draft an email to my team letting them know our weekly
all-hands meeting is moving from Wednesday at 10am to Thursday at 2pm starting
next week, because of a scheduling conflict with the regional review. Keep it
warm, concise, and under 120 words. End with a friendly sign-off.
Follow-up (same chat)
Now rewrite it in a more casual tone, like a quick chat
message.
Demo 7 · RefineImprove Your Writing▼
When to use: When you’ve drafted something fast and want it
sharpened.
Prompt
Improve the writing of the paragraph below. Make it
clearer, more concise, and more professional, but keep my voice friendly. Show
me the rewritten version, then list 3 specific things you changed and why.
"Hey team I wanted to reach out and let you all know that we are going to be making some changes to the way we are doing our weekly reports going forward I think the current process is kind of clunky and takes up too much time so I am hoping we can simplify it a bit, more details coming soon."
Demo 8 · LanguageTranslate a Message▼
When to use: Customer comms, multilingual teams, traveling
teammates.
Prompt
Translate the message below into Spanish, French, and
German. Keep the tone friendly and the meaning the same. Show each translation
under its language name.
"Thanks for stopping by our store this weekend! As a loyalty member, you've earned $10 off your next purchase. Use code THANKS10 at checkout — valid through the end of the month."
Demo 9 · Customer replyRespond to a Customer Complaint with Empathy▼
When to use: Customer-facing teams, support, account managers.
Prompt
Write a response to the customer message below. The reply
should be empathetic, clear, acknowledge the issue, and offer a path to
resolution. Include a warm greeting and a professional closing. Keep it under
200 words.
"I bought the running shoes online about six weeks ago. They felt great for the first week or two, but the stitching on the left shoe is already coming apart along the side. I bought these because of your brand's reputation and I'm pretty disappointed. What can you do to make this right?"
When to use: Anytime you have rough notes from a meeting you want
to send out.
Prompt
Summarize the meeting notes below into a concise executive
summary. Use three sections: Key Decisions, Action Items (with the owner in
bold), and Open Questions. End with a "Follow-up Questions" section listing 3
things a leader might want to ask.
NOTES:
- Q4 budget review on Tuesday
- Maria suggested reallocating $80K from print marketing to social ads — Devon agreed, will model the impact and come back next week
- Loyalty program enrollment up 31% YoY — strongest growth segment is in-store sign-ups in the Southwest region
- Tom raised that store associates are overwhelmed during peak weekend hours — Maria asked Ops to scope a 4-hour flex shift pilot
- Holiday creative deck delayed by 1 week, new ETA Nov 18 — owned by the design team
- Open: do we want to run a dormant-customer win-back offer before the new year? No owner assigned yet
- Next meeting Nov 21
Follow-up (same chat)
Now turn that summary into a short email I can send to my
leadership team.
Demo 11 · Attach fileSummarize a Document You Upload▼
When to use: Long memos, strategy docs, PDFs you don’t have
time to read end to end. File needed:Holiday Staffing Strategy.docx.
Prompt
Summarize this document in 5 bullet points a busy executive
could read in 30 seconds. Then list the 3 most important risks and the 3 most
important next steps, each as a single line.
Follow-up (same chat)
Draft a 4-sentence Teams message I can send to my regional
VP recommending we approve this plan.
Demo 12 · Attach fileTurn a Meeting Transcript into Action Items▼
When to use: Post-meeting recap when you have a transcript but no
time to write the email. File needed:Loyalty Program Meeting Transcript.docx.
Prompt
From this meeting transcript, extract: (1) the key
decisions made, (2) every action item with the owner’s name and any date
mentioned, and (3) any open questions that don’t yet have an owner. Use a
clean bulleted format.
Follow-up (same chat)
Now write a short recap email I can send to everyone who
attended. Friendly tone, no more than 150 words.
📊
Demos 13–14
Data & Visuals
Demo 13 · Attach fileVisualize Data from a Spreadsheet▼
When to use: Quick exploratory look at sales, performance, or any
tabular data. File needed:Quarterly Store Performance.xlsx.
Prompt
This spreadsheet shows quarterly sales by store. In plain
English, what are the 3 most interesting patterns or insights? Then create a
visual that compares annual totals by store, sorted from highest to lowest.
Follow-up (same chat)
Now show me the Q4 sales numbers grouped by region as a pie
chart.
Demo 14 · VisualizeBuild a Table and Chart from Scratch▼
When to use: You want a quick visual but you don’t have the
data yet.
Prompt
Create a table of the top 5 countries by GDP for each of
the years 2020 through 2025. List each country along with the GDP value (in
trillions of USD) for each year. Use the most recent reliable data you can
find. Generate a real visual word cloud image that contains the most exported
items for each country.
Follow-up (same chat)
Plot each country as a line in a line chart so I can see
the trend over time.
📷
Demos 15–16
Images
Demo 15 · Attach fileDescribe an Image▼
When to use: Store visit reports, marketing reviews, accessibility
descriptions. File needed:Retail Storefront.png.
🔎 Heads up
Image files have to be uploaded or dragged in from your computer — they
don’t come from the Context IQ “/” picker.
Prompt
Describe what you see in this image. Then suggest two ways
a store manager could use this view to improve the customer experience.
Demo 16 · Create visualsGenerate an Image▼
When to use: Quick training visuals, social posts, presentation
cover slides.
⚠️ Save it for when it matters
In Copilot Chat (Basic), free users get one image generation per day, so use it on
a prompt that’ll wow the room.
Prompt
Generate a bright, photorealistic image of a friendly
retail store associate helping a customer in the apparel section of a modern
clothing store. The lighting should be warm and natural, the background
detailed and welcoming, and the scene should feel inclusive of a diverse range
of customers. I’ll use this image in a training deck about excellent
customer service.
Iterate: Got the result? Try asking Copilot to “make a
second version with a different background” — but remember the daily
limit.
🧠
Demos 17–18
Memory, Personalization & Fun
Demo 17 · PersonalizeTeach Copilot About You (Memory & Personalization)▼
When to use: Once. After this, every future response is more
relevant.
Prompt 1 — Get to know me
Ask me 10 short questions about myself — my job, what
I work on, what I find frustrating, how I like to communicate — to get to
know me better so you can give me more relevant answers going forward. Ask them
one or two at a time and wait for my reply. Remember the results for future
interactions.
Prompt 2 — Learn my writing style
Ask me 5 questions to learn more about my writing style
— things like tone, sentence length, words I use, and any phrases I want
you to avoid. After I answer, summarize my style in a short paragraph I can
save. Remember the results for future interactions.
Review or clear memories: Top-right ⋯
menu → Personalization → Copilot Memory.
Demo 18 · FunLighten Up the Workday▼
When to use: Kicking off a team meeting, brainstorming an offsite,
or just for fun.
Prompt
Suggest 5 office-friendly icebreaker questions I can use to
kick off a team meeting next Monday morning. Mix one that’s a little
quirky with four that are easy and inclusive.
Follow-up (same chat)
Now suggest 5 office-friendly jokes I could open the
meeting with.
📧
Bonus Demo 19
Outlook & Copilot
Demo 19 · OutlookReply with Coaching by Copilot▼
When to use: Wrapping a meeting follow-up email and want a
tone-check before you hit send. Where to run: Outlook (web, new
Outlook on Windows / Mac, or mobile).
💬 Tip
Click Coaching by Copilot before sending — it scores tone,
clarity, and sentiment.
Prompt
Write a reply thanking them for the meeting, confirming
I’ll send the architecture diagram by Friday, and proposing next Tuesday
for the follow-up.
🎯
Wrap-Up
Where to Go From Here
HabitsMake Copilot Chat a Daily Tool▼
Open the Prompt Gallery in Copilot Chat (under “See
more” suggestions) for hundreds of ready-to-use prompts.
Save your favorite prompts so you can re-run them with one click.
Join the Microsoft 365 Copilot community on LinkedIn for tips, news, and
conversations with other users.
Make Copilot Chat a daily habit — most frontier users save about 30
minutes a day, which adds up to over 10 hours a month.
💬 One more thing
Prompting is a skill that compounds. The more you experiment, the more your
prompts will feel like a superpower. Be curious, be specific, and don’t be
afraid to ask Copilot to try again.